If you aren’t able to decrypt a FileOpen pdf do the following:
At first check if it is really a FileOpen pdf. If it is an ADEPT pdf (which opens in your Adobe Digital Editions or your e-book reader) you should get support in the special mobileread forum or I love cabbages blog (links can be found above). No direct ADEPT pdf support can be found on this blog.
Get the newest script version and read the FAQs for deeper information (email address can be found in the ‘about’-section).
In most cases you need to use the script on the same hardware you registered/downloaded your FileOpen pdf earlier. You have to check it with Adobe Reader + Fileopen first (does the pdf open?). If the official Adobe Reader + FileOpen Plugin don’t open the document with your hardware configuration the script won’t do either. In that case there is nothing the script can do about it.
The script supporting many kinds of user/session cookie encryption. As I don’t have such files there still might be some combinations which aren’t working.
Despite these restrictions, if you’re sure the fault is on the script’s side follow the following steps:
Check the ineptpdf debug option (make sure the current directory is writable) and send me the textfile (ineptpdf-version-debug.txt) + the not working pdf in a zip or rar file.
The name of the zip or rar archive should be the name you used in your email (e.g. if your email is firstname.lastname@example.org you should name your archive franky.zip or franky.rar).
If the archive file is bigger than 10 mbytes (hotmail only supports attachments up to 10 mbytes) pack it with a password, attach it to one o f the free file sharing websites (rapidshare.com, …) and send me the link + password.
Under no circumstances post a pdf file link in the comments. Everybody has access to it.
I’m not sharing your privately sent pdfs. Still, it’s perfectly fine if you don’t send the pdf but I most probably won’t find the problem without a real life pdf example.
Update: At the moment I have a lot of things to do so I probably can not answer your email requests ASAP. So don’t expect a direct fast answer. I will try to fix bugs with the next release (in my rare spare time).
Especially to those (rare) guys who were adamant that I owe them a quick fix (and it’s somehow my fault that it doesn’t work the way they thought), think again.
I’m aware that those guys exists in the Internet but I’m still somehow p*ssed off by such a behavior. Before getting impolite you might take a look into the script for yourself.